We cannot be held liable if ash is lost due to unforeseen circumstances. To avoid this, we will divide the supplied ash into 2 parts. One half will be sent to the lab and the other half will be kept in our safe in order to be able to manufacture a “SoulGem” in case of an emergency. In the event of a surplus of ashes, this will be returned to you upon delivery of your “SoulGem”.

It is possible that the size of your “SoulGem” you have chosen has a deviation in the final weight so that the diamond,

a. The greater is, in other words, More weighs than requested. In this case, NO additional price is charged.
b. Smaller than requested. In this case, the difference in price will be deducted.

It cannot be said in advance whether or not the stone contains certain impurities after grinding.